Privacy Policy

1. Information We Collect

We collect information that you provide directly to us, including:

• Personal Information: Name, email address, phone number, and date of birth
• Account Information: Username, password, and account preferences
• Payment Information: Credit card details, billing address, and transaction history
• Lottery Participation: Ticket selections, game preferences, and participation history
• Communication Data: Emails, chat messages, and support requests

We also automatically collect certain information when you visit our website, including:

• Device Information: IP address, browser type, operating system, and device identifiers
• Usage Data: Pages visited, time spent on site, and interaction patterns
• Cookies and Similar Technologies: Information stored on your device to enhance your experience

2. How We Use Your Information

We use the information we collect for the following purposes:

• Service Provision: To provide and maintain our lottery services
• Account Management: To create and manage your account
• Payment Processing: To process payments and manage billing
• Communication: To send you important updates, notifications, and marketing materials
• Customer Support: To provide assistance and resolve issues
• Security: To protect against fraud and ensure platform security
• Analytics: To improve our services and user experience
• Legal Compliance: To comply with applicable laws and regulations

3. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. However, we may share your information in the following circumstances:

• Service Providers: With trusted third-party vendors who assist in operating our platform
• Legal Requirements: When required by law or to protect our rights and safety
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• Consent: With your explicit consent for specific purposes
• Emergency Situations: To protect the safety of our users or the public

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption: All sensitive data is encrypted in transit and at rest
• Access Controls: Strict access controls and authentication procedures
• Regular Audits: Regular security assessments and vulnerability testing
• Employee Training: Ongoing security training for our staff
• Incident Response: Procedures for responding to security incidents

5. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this policy. Specific retention periods include:

• Account Information: Retained for the duration of your account plus 7 years
• Transaction Records: Retained for 7 years for tax and legal purposes
• Communication Data: Retained for 3 years for customer service purposes
• Analytics Data: Retained for 2 years for service improvement

When we no longer need your information, we will securely delete or anonymize it.

6. Your Rights and Choices

You have certain rights regarding your personal information:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Request a copy of your data in a portable format
• Objection: Object to certain processing activities
• Withdrawal: Withdraw consent for marketing communications

To exercise these rights, please contact us using the information provided below.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our website. These technologies help us:

• Remember your preferences and settings
• Analyze website traffic and usage patterns
• Provide personalized content and advertisements
• Ensure security and prevent fraud
• Improve website performance and functionality

You can control cookie settings through your browser preferences. However, disabling certain cookies may affect website functionality.

8. Third-Party Services

Our website may contain links to third-party websites and services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.

We may also integrate third-party services for payment processing, analytics, and customer support. These services have their own privacy policies and data handling practices.

9. International Data Transfers

Your personal information may be transferred to and processed in countries other than your country of residence. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards to protect your information.

10. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child, we will take steps to delete such information promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website and, where appropriate, sending you an email notification.

Your continued use of our services after such changes constitutes acceptance of the updated policy.

12. Contact Information

If you have any questions about this Privacy Policy or our data practices, please contact us:

Email: [email protected]
Phone: 1300 188 911
Address: JackBoomerush Pty Ltd, Sydney, Australia
Data Protection Officer: [email protected]